Travel Industry Professional

9 hours ago


Birmingham, Birmingham, United Kingdom Succeed Recruitment Solutions Full time

Unlock Your Potential as a Travel Aftersales Executive

We are seeking a highly motivated and customer-focused individual to join our Aftersales team in Birmingham. As a Travel Aftersales Executive, you will play a key role in delivering exceptional pre and post-sale service to our clients' customers, while maintaining strong relationships with supplier partners.

This is an exciting opportunity for a travel industry professional to contribute to the smooth-running of our Aftersales & Operations department. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we want to hear from you.

Key Responsibilities:

  • Provide exceptional customer service via phone and email, responding to queries and resolving issues in a timely manner
  • Update customer records in our reservation system platform to ensure accurate and up-to-date information
  • Liaise with suppliers to fulfill customer requests, including flight seats, airport assistance, and other travel arrangements
  • Collaborate with the Operations team to deliver customer requests, such as extra hotel nights, dietary requirements, and other special requests
  • Adopt a customer-centric approach to ensure seamless customer experiences

What We Offer:

A Monday - Friday working week, with 2 days based from home and 3 days based in our Birmingham city centre office. A competitive starting salary of up to £25k, plus excellent industry benefits.

If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity.



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