Travel Industry Professional
9 hours ago
Unlock Your Potential as a Travel Aftersales Executive
We are seeking a highly motivated and customer-focused individual to join our Aftersales team in Birmingham. As a Travel Aftersales Executive, you will play a key role in delivering exceptional pre and post-sale service to our clients' customers, while maintaining strong relationships with supplier partners.
This is an exciting opportunity for a travel industry professional to contribute to the smooth-running of our Aftersales & Operations department. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we want to hear from you.
Key Responsibilities:
- Provide exceptional customer service via phone and email, responding to queries and resolving issues in a timely manner
- Update customer records in our reservation system platform to ensure accurate and up-to-date information
- Liaise with suppliers to fulfill customer requests, including flight seats, airport assistance, and other travel arrangements
- Collaborate with the Operations team to deliver customer requests, such as extra hotel nights, dietary requirements, and other special requests
- Adopt a customer-centric approach to ensure seamless customer experiences
What We Offer:
A Monday - Friday working week, with 2 days based from home and 3 days based in our Birmingham city centre office. A competitive starting salary of up to £25k, plus excellent industry benefits.
If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity.
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