LMS Support Specialist

4 weeks ago


Peterborough, Peterborough, United Kingdom CITB Full time
Job Description

Job Title: LMS Helpdesk

Job Summary:

We are seeking a highly organized and customer-focused individual to provide exceptional support to our learners and stakeholders in the use of Aptem, our Learner Management System.

Key Responsibilities:

  • Provide timely and effective support to learners and stakeholders via phone, email, and other communication channels.
  • Carry out standardized and bespoke administrative duties to support the use of Aptem and other systems.
  • Collaborate with internal teams to resolve issues and improve system functionality.
  • Develop and maintain knowledge of system features and functionality to provide expert guidance to learners and stakeholders.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Proficiency in using Aptem and other related systems.

What We Offer:

A competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development.



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