IT Service Desk Specialist
4 weeks ago
We are seeking a highly skilled IT Service Desk Engineer to join our team at TAKKT AG. As an IT Service Desk Engineer, you will play a critical role in ensuring the smooth operation of our work technology.
Key Responsibilities:- Handle and prioritize requests for IT services, resolving issues and maintaining high customer satisfaction.
- Analyze and troubleshoot technical problems, identifying root causes and implementing solutions.
- Collaborate with 2nd level departments for integration and knowledge exchange.
- Escalate tickets when necessary and propose solutions for automation and process improvements.
- Identify pain points from a service perspective and advocate for optimization.
- 3+ years of experience in L1 IT Support with a hands-on mentality (Windows environment).
- Experience in supporting a M365 user environment.
- Knowledge of handling mobile devices (handheld devices, e.g. Android Warehouse Scanners, iPhones, iPads).
- Experience in practicing Incident-/Request-/Problem management according to ITIL and using an ITSM tool.
- A highly competitive salary with the potential to earn a great bonus.
- A 4.5% contributory pension scheme and 23 days' holiday (plus bank holidays and your Birthday).
- Flexible/hybrid working and up to four weeks of workation.
- Access to a cross-company network and individual training.
- A further training budget and death in service of 4 x your salary.
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Senior IT Service Desk Specialist
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IT Service Desk Specialist
1 month ago
Gloucester, Gloucestershire, United Kingdom TAKKT AG Full timeJob SummaryWe are seeking a highly skilled and experienced IT Service Desk Specialist to join our team. As an IT Service Desk Specialist, you will play a critical role in ensuring efficient and effective IT service delivery to our organization. You will be responsible for handling requests, resolving issues, and maintaining a high level of customer...
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IT Service Desk Specialist
1 month ago
Gloucester, Gloucestershire, United Kingdom TAKKT AG Full timeJob SummaryWe are seeking a highly skilled and experienced IT Service Desk Specialist to join our team. As an IT Service Desk Specialist, you will play a critical role in ensuring efficient and effective IT service delivery to our organization. You will be responsible for handling requests, resolving issues, and maintaining a high level of customer...
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IT Service Desk Specialist
1 day ago
Gloucester, Gloucestershire, United Kingdom TAKKT AG Full timeRole Overview:As an IT Service Desk Specialist at TAKKT AG, you will play a key role in ensuring the efficient and effective delivery of IT services to our organization. Your primary responsibility will be to handle requests, resolve issues, and maintain a high level of customer satisfaction.Key Responsibilities:Accept, categorize, and prioritize requests...
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2 weeks ago
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Gloucester, Gloucestershire, United Kingdom TAKKT AG Full timeJob Title: IT Service Desk EngineerAs a key member of our IT team, you will play a vital role in delivering exceptional IT service to our organization. Your primary responsibility will be to handle requests, resolve issues, and maintain a high level of customer satisfaction.Key Responsibilities:Accept, categorize, and prioritize requests for the...
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1 month ago
Gloucester, Gloucestershire, United Kingdom TAKKT AG Full timeJob Title: IT Service Desk EngineerAs a key member of our IT team, you will play a vital role in delivering exceptional IT service to our organization. Your primary responsibility will be to handle requests, resolve issues, and maintain a high level of customer satisfaction.Key Responsibilities:Accept, categorize, and prioritize requests for the...