IT Service Desk Specialist

4 weeks ago


Gloucester, Gloucestershire, United Kingdom TAKKT AG Full time
Job Title: IT Service Desk Engineer

We are seeking a highly skilled IT Service Desk Engineer to join our team at TAKKT AG. As an IT Service Desk Engineer, you will play a critical role in ensuring the smooth operation of our work technology.

Key Responsibilities:
  • Handle and prioritize requests for IT services, resolving issues and maintaining high customer satisfaction.
  • Analyze and troubleshoot technical problems, identifying root causes and implementing solutions.
  • Collaborate with 2nd level departments for integration and knowledge exchange.
  • Escalate tickets when necessary and propose solutions for automation and process improvements.
  • Identify pain points from a service perspective and advocate for optimization.
Requirements:
  • 3+ years of experience in L1 IT Support with a hands-on mentality (Windows environment).
  • Experience in supporting a M365 user environment.
  • Knowledge of handling mobile devices (handheld devices, e.g. Android Warehouse Scanners, iPhones, iPads).
  • Experience in practicing Incident-/Request-/Problem management according to ITIL and using an ITSM tool.
What We Offer:
  • A highly competitive salary with the potential to earn a great bonus.
  • A 4.5% contributory pension scheme and 23 days' holiday (plus bank holidays and your Birthday).
  • Flexible/hybrid working and up to four weeks of workation.
  • Access to a cross-company network and individual training.
  • A further training budget and death in service of 4 x your salary.


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