eFX Account Manager

2 days ago


London Area, United Kingdom Fluent Trade Technologies Full time
eFX Account Manager

Fluent Trade Technologies is a leading provider of end-to-end data and trading technology solutions for the FX, FI, and Futures markets.

We are seeking an experienced eFX Account Manager to join our team in London, working in a hybrid remote and office-based environment.

Key Responsibilities
  • Develop and maintain strong relationships with allocated client accounts, identifying opportunities for growth and improvement.
  • Collaborate with internal teams to implement and utilize BIS/BA tools, enhancing client value and satisfaction.
  • Create and execute account growth plans, driving organic revenue growth through cross-sales and up-sales.
  • Conduct quantitative gap analyses across client accounts, ensuring optimal platform usage and revenue generation.
  • Serve as a key point of client communication and issue escalation, focusing on exceeding client satisfaction levels and tracking account health.
  • Support new business sales efforts, identifying and selling to new prospective clients.
  • Participate in the evolution of client and new business acquisition collateral and documentation.
  • Potential to lead a team and drive business growth.
Requirements
  • Ability to build trust and work in partnership with clients and internal teams.
  • Extensive experience and knowledge of eFX and eTrading landscape and technology usage.
  • Market-facing credibility and trustworthiness.
  • Excellent communication, internal and external.
  • Highly driven, organized, and effective time management skills.
  • Drive to become a product expert.
  • Ability to identify required resources to manage and grow business effectively.
  • Proactive and positive attitude.
  • Strong commercial sense.
  • Ability to identify clients' future needs.


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