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Outpatient Services Coordinator

3 months ago

Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full time

Position Overview

As an Outpatient Services Coordinator, you will play a pivotal role in the scheduling and management of patient appointments within our Cancer & Access division.

Department: Cancer & Core Clinical Services

Band: 3

Salary: £22,816 - £24,336 per annum/pro rata

Working Hours:

  • Post 1: Monday to Friday, 9 am to 5 pm
  • Post 2: Monday to Friday, 9 am to 4 pm

We are seeking a dedicated Outpatient Services Coordinator who is aligned with our mission to provide the Best of Care by the Best People. Your commitment will help ensure that our organization remains the preferred choice for both patients and staff.

Key Responsibilities:

  • Lead the planning and scheduling of outpatient appointments, ensuring compliance with Trust and governmental policies.
  • Effectively manage waiting lists and appointment bookings to optimize patient flow.
  • Embrace our values of Boldness, Empathy, Sharing, and Togetherness in all interactions.
  • Contribute to a diverse and inclusive workplace, treating all applicants fairly throughout the recruitment process.

About Medway NHS Foundation Trust:

At Medway, we are committed to achieving our vision of Better, Best, Brilliant through collaboration and shared values. We foster an environment that encourages career development and supports flexible working arrangements to meet the needs of our staff and patients.

We offer a range of employee benefits, including health and wellness programs, on-site facilities, and opportunities for professional growth.

We are dedicated to attracting and retaining top talent and encourage applications from under-represented groups to enhance our diverse workforce.

Qualifications:

  • General standard of education.
  • NVQ Level 3 or equivalent experience.

Knowledge and Experience:

  • Familiarity with Patient Service Centre systems or similar frameworks.
  • Understanding of national and local outpatient targets, including 18-week RTT and Cancer targets.
  • Experience in NHS administration and relevant administrative roles.
  • Strong communication skills with the ability to engage with the public and patients effectively.
  • Ability to manage conflicting priorities and demands on time.

Values-Based Inquiry:

We value respect and dignity in all interactions. How do you exemplify these principles in your professional conduct?