German Speaking Customer Service Coordinator

4 weeks ago

Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full time
{"title": "Customer Service Coordinator - German Language", "subtitle": "Join our team as a Customer Service Coordinator - German Language and provide exceptional customer service to our German-speaking clients.", "content": "

We are seeking a highly motivated and organized Customer Service Coordinator - German Language to join our team. As a Customer Service Coordinator - German Language, you will be responsible for delivering a first-class support service to our German-speaking clients, managing inbound calls and emails, and resolving product, technical, pricing, and marketing enquiries within agreed Service Level Agreements.

You will work closely with our UK marketing team to write and update marketing content for company websites and social media pages to create lead generation and optimize social media activity. You will also handle incoming calls, emails from German-speaking franchisees and export customers to a high standard within given timescales and in-line with company procedures.

Key responsibilities include:

  • Delivering a first-time response (FTR) to customers with sales, technical, marketing, design requests, and transportation queries
  • Managing orders through the franchisee order portal and handling queries related to our franchisee orders, product supply, and deliveries
  • Liaising with hauliers and completing all associated documentation
  • Providing order entry support to export markets not on the order portal
  • Creating order acknowledgements, sales quotations, and relevant export paperwork
  • Processing of goods returns notes for ROW (RMA's), including raising of import clearance
  • Following the process for the return of IBCs/Pallets, checking invoices from importer, and sign-off to Purchase Ledger
  • Dealing with complaints to a high standard as per the company policies and procedures using IFS CRM to record all information and track progress
  • Maintaining the Service Level agreement of case closure within five working days

Essential skills and qualifications include:

  • GCSE C and above in English, German, and Mathematics (or equivalent qualification)
  • Ability to speak German fluently so that you can liaise with clients who only speak German as their first language
  • NVQ Level 2 in customer service (or equivalent)
  • Excellent communication and interpersonal skills
  • Ability to process a large amount of routine deadline-driven work and multitask
  • Friendly telephone manner
  • Empathetic and patient
  • Able to deal with customers in a calm and composed manner
  • Takes ownership and follows things through to completion
  • Highly motivated with a positive attitude
  • Team orientated

Desirable experience includes:

  • Excellent customer service experience (ideally 5+ years)
  • Previous experience in handling technical/product-related enquiries
  • Used to managing and resolving customer complaints
  • Previous administration experience
  • Knowledge/experience of using social media channels
  • German translation experience

We offer:

  • Training provided

Apply today by clicking below.", "requirements": "German language fluency", "location": "Lichfield", "company": "People Solutions Group Limited"}

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