Development Manager

1 week ago

Great Malvern, Worcestershire, United Kingdom Bighornlaw Full time
Job Title: Development Manager

We are seeking a highly motivated and experienced Development Manager to lead our organization's professional standards and educational initiatives. As a key member of our team, you will be responsible for maintaining compliance with industry regulations while supporting the professional growth of our REALTOR members through high-quality educational programs.

Key Responsibilities:
  • Develop and execute Grievance and Professional Standards procedures from initial contact to resolution.
  • Serve as the Association's Ombudsman, providing enhanced communications and problem-solving for consumers and REALTOR members related to the Code of Ethics and real estate transactions.
  • Research, review, and report the professional requirements related to functional responsibility to maintain the Association's compliance with affiliated organizations and regulatory agencies.
  • Collaborate with the Association of REALTORS School staff to research, develop, and deliver high-quality professional development offerings.
  • Identify and contract with high-quality instructors to deliver relevant subject matter.
  • Collaborate with the Membership Manager to deliver required training programs for the membership, including New Member Orientation, ethics training, and fair housing training.
  • Author articles and news briefs to update the membership on industry requirements and regulations.
  • Instruct and lead programs and classes for members and students on timely and relevant topics.
  • Provide both direction and support to assigned Task Forces, Work Groups, and special projects to successfully reach all objectives.
Requirements:
  • Bachelor's degree or 5-10 years of relevant experience, preferably within the real estate industry.
  • Proficiency in Microsoft Office 365, virtual meeting platforms, and membership database management.
  • Experience with curriculum development for seminars, classes, and special events.
  • Ability to read and interpret professional publications, government regulations, and technical documents.
  • Strong writing skills for reports, business correspondence, and procedure manuals.
  • Problem Solving: Identifies and resolves problems effectively; uses reason and diplomacy in sensitive situations.
  • Customer Service: Provides timely responses and high-quality service to members; manages difficult situations with professionalism.
  • Oral & Written Communication: Communicates clearly and persuasively in meetings and presentations; writes informatively and concisely.
  • Consensus Building: Facilitates discussions to achieve agreement among individuals or groups.
  • Adaptability: Handles change and competing demands with ease; manages unexpected events effectively.
  • Planning & Organization: Prioritizes and plans work activities efficiently; develops realistic action plans.
  • Collaboration: Works effectively as part of a team and supports coworkers when needed.
  • Confidentiality: Maintains trust and confidentiality when handling sensitive matters.

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