Post Office Development Manager
3 weeks ago
Join Henderson Group, Northern Ireland's leading foodservice provider, as we seek a highly skilled Post Office Development Manager to drive performance and excellence across our Post Office business.
About the Role
We are looking for a talented individual to lead our Post Office teams, driving overall performance across key performance indicators (KPIs) such as income growth, profit, customer experience, and audit. As a Post Office Development Manager, you will be responsible for coaching and mentoring team members to ensure quality customer conversations and the delivery of appropriate products and services.
Key Responsibilities
- Drive overall performance across all Post Office KPIs, including income growth, profit, customer experience, and audit
- Coach and mentor team members to ensure quality customer conversations and the delivery of appropriate products and services
- Analyse performance data, generate insights, and produce action plans to improve KPIs
- Support Post Office Managers in the induction, training, and ongoing development of Post Office team members
- Conduct audits and support with cash loss investigations to minimise risk within the Post Office business
- Support Senior Post Office Managers to enhance performance across cluster KPIs
- Coach and mentor Senior Post Office Managers to improve capabilities and develop their coaching skills
Requirements
- GCSE English and Maths (or equivalent) at Grade C or above
- Proven ability to lead a team to deliver across a range of commercial KPIs
- Minimum 2 years experience of coaching others in a relevant retail/sales/finance environment
- Proficient in Microsoft Office applications
- Current UK or EU driving license
What We Offer
We provide a competitive salary, company car, bonus, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout the UK/Ireland, staff discount at SPAR/EUROSPAR Henderson Group company-owned stores, and many more.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application online by midnight on Wednesday, 30th October 2024. For a confidential chat about the role, please contact Joanne McClelland, our Talent Acquisition Specialist.
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