Post Office Development Manager

3 weeks ago


United Kingdom Henderson Group Full time £35,000
Post Office Development Manager

Join Henderson Group, Northern Ireland's leading foodservice provider, as we seek a highly skilled Post Office Development Manager to drive performance and excellence across our Post Office business.

About the Role

We are looking for a talented individual to lead our Post Office teams, driving overall performance across key performance indicators (KPIs) such as income growth, profit, customer experience, and audit. As a Post Office Development Manager, you will be responsible for coaching and mentoring team members to ensure quality customer conversations and the delivery of appropriate products and services.

Key Responsibilities

  • Drive overall performance across all Post Office KPIs, including income growth, profit, customer experience, and audit
  • Coach and mentor team members to ensure quality customer conversations and the delivery of appropriate products and services
  • Analyse performance data, generate insights, and produce action plans to improve KPIs
  • Support Post Office Managers in the induction, training, and ongoing development of Post Office team members
  • Conduct audits and support with cash loss investigations to minimise risk within the Post Office business
  • Support Senior Post Office Managers to enhance performance across cluster KPIs
  • Coach and mentor Senior Post Office Managers to improve capabilities and develop their coaching skills

Requirements

  • GCSE English and Maths (or equivalent) at Grade C or above
  • Proven ability to lead a team to deliver across a range of commercial KPIs
  • Minimum 2 years experience of coaching others in a relevant retail/sales/finance environment
  • Proficient in Microsoft Office applications
  • Current UK or EU driving license

What We Offer

We provide a competitive salary, company car, bonus, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout the UK/Ireland, staff discount at SPAR/EUROSPAR Henderson Group company-owned stores, and many more.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application online by midnight on Wednesday, 30th October 2024. For a confidential chat about the role, please contact Joanne McClelland, our Talent Acquisition Specialist.



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