CRM Operations Manager
3 weeks ago
Salary: Up to £60,000 + £5,000 car allowance + performance based bonus
We are seeking a highly skilled CRM Operations Officer to join our team at SERT Group Limited. As a key member of our operations team, you will be responsible for overseeing day-to-day operations, project management, and the implementation of retrofit projects.
Key Responsibilities:- Oversee the day-to-day operations of our team, ensuring seamless project delivery and excellent customer service.
- Manage projects from start to finish, including planning, execution, and monitoring.
- Collaborate with internal and external partners to ensure successful project delivery and meet customer expectations.
- Manage cost control and quality assurance processes to ensure projects are delivered on time and within budget.
- Travel to sites and offices to engage with projects and ensure effective communication with stakeholders.
- Previous experience in project management, operations management, and implementation is essential.
- Knowledge of building retrofit processes and construction industry standards is highly desirable.
- Excellent problem-solving and decision-making skills, with the ability to work well under pressure.
- Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Previous experience with Health and Safety regulations is highly desirable.
- Bachelor's degree in Engineering, Construction Management, or a related field is essential.
- Level 5 in Retrofit Coordination is highly desirable.
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