CRM Operations Manager

1 month ago


West Midlands Combined Authority, United Kingdom SERT Group Limited Full time
Job Title: CRM Operations Officer

Salary: Up to £60,000 + £5,000 car allowance + performance based bonus

We are seeking a highly skilled CRM Operations Officer to join our team at SERT Group Limited. As a key member of our operations team, you will be responsible for overseeing day-to-day operations, project management, and the implementation of retrofit projects.

Key Responsibilities:
  • Oversee the day-to-day operations of our team, ensuring seamless project delivery and excellent customer service.
  • Manage projects from start to finish, including planning, execution, and monitoring.
  • Collaborate with internal and external partners to ensure successful project delivery and meet customer expectations.
  • Manage cost control and quality assurance processes to ensure projects are delivered on time and within budget.
  • Travel to sites and offices to engage with projects and ensure effective communication with stakeholders.
Requirements:
  • Previous experience in project management, operations management, and implementation is essential.
  • Knowledge of building retrofit processes and construction industry standards is highly desirable.
  • Excellent problem-solving and decision-making abilities, with a strong focus on customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team and independently.
  • Previous experience with Health and Safety regulations is a must.
  • Bachelor's degree in Engineering, Construction Management, or a related field is required.
  • Level 5 in Retrofit Coordination is highly desirable.


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