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Deputy Front Office Manager

2 months ago

Padstow, United Kingdom THE PIG Hotels (Home Grown Hotels) Careers Full time
Position Overview

Location: THE PIG - at Harlyn Bay, Padstow, Cornwall

OTE: 14.17 per hour, including tronc.

Employment Type: Full Time

Role Summary

We are seeking a dedicated and customer-oriented Assistant Reception Manager to assist our Reception Manager in leading a team of enthusiastic Receptionists. The front desk serves as the central point of contact for our guests, making it essential to create a welcoming atmosphere.

Key Responsibilities

As the Assistant Reception Manager, you will:

  • Support the Reception Manager in ensuring the smooth operation of the front office.
  • Set a positive example for the reception team, ensuring all tasks are performed to the highest standards.
  • Foster a culture of exceptional guest service, striving to create memorable experiences for our visitors.
  • Maintain effective communication with all hotel departments to ensure seamless service delivery.
Candidate Profile

We are looking for an individual who:

  • Possesses a passion for guest satisfaction and a keen eye for detail.
  • Has experience in a similar role; familiarity with Opera Fidelio is advantageous but not mandatory, as comprehensive training will be provided.
Benefits

In return for your commitment, we offer a unique range of benefits:

  • Complimentary staff stays with breakfast included.
  • 35% discount on food, beverages, and treatments.
  • Meals provided during shifts.
  • Annual holiday entitlement increases (up to 33 days).
  • Access to goods at cost price.
  • Free access to on-demand GP, physiotherapy, and counseling services for you and your family.
  • A variety of learning and development opportunities.
  • Anniversary vouchers for a dinner with wine for two.

For more details on our extensive benefits, please visit our careers webpage.

Diversity and Inclusion

At Home Grown Hotels, we are committed to promoting equality, diversity, and inclusion. We are an equal opportunity employer and do not discriminate against candidates based on any protected characteristics as outlined in the Equalities Act 2010.

Robin Hutson: 'As with all good hospitality, THE PIG is fundamentally about people; it's the personalities, passion, knowledge, and skills of the people we work with that somehow converge to creating THE PIG experience.'