Live in Restaurant Supervisor

3 months ago

Padstow, United Kingdom Award Winning Burgers & Fish Restaurant Full time

Burgers & Fish Restaurant, Padstow

Position: Restaurant Supervisor

Accommodation: Available if needed
- Work with Front of House Manager and Chef to coordinate daily front of house and back of house food and beverage operations at Burgers & Fish restaurant in Padstow.
- Shift lead and deliver hands-on, exceptional service throughout the day over lunch and dinner.
- Minimise customer wait times by leading efficient service at table service throughout day.
- Lead by example and train the team in customer service to provide high quality service in line with Burgers & Fish values
- Maximise sales and profitability for the social enterprise by encouraging upselling of food and drinks and the value of transaction per customer.
- Deal with food and beverage customer enquiries and bookings
- Prepare front of house areas for events including any deep clean or decoration required
- Coach new and current employees on proper customer service practices and how to use tills and equipment
- Proactively problem solve service issues as they arise
- Load till/POS with daily specials
- Supervise front of house staff
- Work with Chef on daily basis to understand specials, menu changes or amendments and brief this to all front of house team for seamless communication and understanding
- Help manage order flow rate into kitchen to minimise waiting times
- Maintain open communication with chef to advise of any delays to service or menu items
- Respond efficiently and accurately to customer complaints, recovering these where possible at source
- Ensure compliance with hygiene and health and safety regulations /procedures
- Ensure high standards of cleanliness front of house and regular cleaning schedule/ correct use of chemicals
- Report any staff or customer incidents, near misses or accidents to Food and Beverage/ General Manager as necessary
- Work with Food and Beverage Manager to ensure daily cashing up and change procedures are adhered to a high standard, reporting and investigating any variance
- Ensure the premises is secure at closure and all site security/safety procedures are adhered to

**Requirements**:

- Proven work experience (minimum 1 years) Front of House, Restaurant Supervisor or similar role within a licensed food and beverage operation
- Hands-on experience with customer service as a Supervisor
- Ability to lead, coach and motivate others
- Good problem solving skills and attention to detail
- Guest-oriented and service-minded
- Can-do attitude
- A passion for food and beverage with an ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, Microsoft Office, POS/till software
- Ability to remain calm and undertake various tasks
- Flexible to change and able to listen and adapt to feedback
- Ability to delegate tasks and supervise and motivate others
- Excellent time management abilities and organisation skills
- Understanding of hygiene and health and safety procedures
- Excellent personal presentation standards
- Ability to work long hours in varying shift patterns including evenings, weekends and bank holidays
- Eligible to work in UK

**Job Types**: Full-time, Permanent

**Salary**: Up to £13.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person

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