Senior Duty Manager

3 weeks ago


United Kingdom Sandymount Hotel Full time £40,000
About the Role

The Sandymount Hotel, a 4-star, award-winning hotel, is seeking a highly skilled Senior Duty Manager to join our team. As a key member of our management team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of quality and safety.

Main Responsibilities
  • Promote a professional image to guests and actively work with management to ensure delivery of exceptional guest service
  • Assist with all hotel departments, ensuring prompt resolution of escalated customer complaints and maintaining a calm approach
  • Cover Reception and food & beverage departments as needed, ensuring seamless operations
  • Oversee and ensure adherence to OH&S and HACCP standards
Requirements
  • At least 3 years' experience in the hospitality industry in a similar role
  • Exceptional customer care and problem resolution skills
  • Proven experience of organising and managing a team and delegating tasks effectively
  • Enthusiasm and commitment to quality, high standards, service, and customer care
  • Excellent people skills and flexibility
About the Sandymount Hotel

The Sandymount Hotel is a family-run hotel based in the residential suburb of Sandymount, Dublin 4. We have a well-established culture of teamwork, positivity, loyalty, and customer care. We focus on training and developing our employees and ensuring the hotel is a great place to work.

If you believe this role is for you, please apply online with your CV and cover letter telling us why you would be a great fit for our team.


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