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Lead Service Designer

2 months ago

Bradford, Bradford, United Kingdom Vanquis Bank Full time
About the Role

We are seeking a highly skilled Lead Service Designer to join our team at Vanquis Banking Group. As a key member of our organization, you will play a crucial role in developing and championing our customer vision and strategy.

Key Responsibilities
  • Design and deliver customer-centric solutions that meet the needs of our customers.
  • Lead cross-functional teams to develop and improve end-to-end customer experiences.
  • Identify and prioritize strategic opportunities to drive business growth and customer satisfaction.
  • Collaborate with stakeholders to align customer objectives and ensure seamless execution.
Requirements
  • Extensive experience in empathic and user-centered design practices.
  • Strong commercial understanding and business acumen.
  • Excellent communication skills, both written and oral.
  • Experience in service design and user-centered design or related fields.
  • Knowledge of inclusive design principles and designing for accessibility.
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. Our team is passionate about delivering caring banking and making a positive impact on our customers' lives.

How to Apply

If you are a motivated and experienced Lead Service Designer looking for a new challenge, please submit your application. We look forward to hearing from you.