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Strategic Relationship Manager
2 months ago
**Job Summary**
We are seeking a highly skilled Strategic Relationship Manager to join our team at CRS. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our white label partners in the pension platform industry.
About CRS
CRS is a leading provider of white label SIPP pension platforms to banks, investment management firms, and fintech companies. Our platform offers a market-leading solution that enables our partners to provide efficient and secure pension services to their clients.
Key Responsibilities- Relationship Management
- Develop a deep understanding of our partners' businesses and identify opportunities to improve their usage of our platform.
- Build effective relationship management processes to ensure the smooth operation of our partnerships.
- Act as the primary point of contact for our partners, ensuring that their concerns are addressed promptly and professionally.
- Account Planning
- Develop and maintain effective account plans for each partner, ensuring that their needs are met and their expectations are exceeded.
- Review and update account plans on a quarterly basis to ensure that they remain relevant and effective.
- Contract Management
- Review and negotiate partnership contracts to ensure that they align with industry standards and internal policies.
- Assist in the renegotiation of contracts to ensure that our partnerships have longevity and are on a sound commercial footing.
- Stakeholder Management
- Engage with key internal stakeholders to ensure that our partners' needs are understood and met.
- Collaborate with internal teams to ensure that any required changes are progressed in a timely manner.
- Training and Development
- Train and mentor operational staff members on the nuances of our partners' businesses.
- Develop and promote best practices for developing and maintaining client relationships.
- Proven Track Record
- Proven success in managing strategic relationships within the pensions/financial services industry at a blue-chip level.
- Experience in growing an existing client base and increasing satisfaction and revenue.
- Industry Knowledge
- Detailed understanding of the market and industry developments.
- Ability to provide regular and relevant market insights to add value to our partners' businesses.
- Communication Skills
- Excellent communication and stakeholder management skills to drive positive outcomes in a timely manner.
- Analytical Skills
- Ability to analyze data and MI to ensure the early identification of trends and issues.
- Ability to take remedial action and follow through to completion.
What We Offer
As a Strategic Relationship Manager at CRS, you will have the opportunity to work with a leading provider of white label SIPP pension platforms. You will be part of a dynamic team that is passionate about delivering exceptional service to our partners and their clients.