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Automotive Claims Specialist

2 months ago


Cambridgeshire and Peterborough, United Kingdom Anne Corder Recruitment Full time

Job Title: Automotive Claims Specialist

Location: Hybrid

Salary: £25,000 - £35,000 OTE

Anne Corder Recruitment is seeking a skilled Automotive Claims Specialist to join a fast-growing company that offers a variety of automotive repair and maintenance plans throughout the UK. To support their continued expansion, they are looking for an individual to join their Technical Department.

Position Overview:

We are seeking an Automotive Claims Specialist to manage and assess claims, ensuring they meet accuracy standards and adhere to company policies. The ideal candidate will possess a solid background in the automotive industry, with experience as a Level 3 Vehicle Technician.

Key Responsibilities:

  1. Review and authorise claims from the repair network, ensuring they meet all technical and financial guidelines.
  2. Request and review necessary documentation to support claim justification.
  3. Verify that repair scopes are correctly performed and accurately claimed.
  4. Maintain comprehensive records of claims and customer interactions, ensuring data accuracy.
  5. Monitor the performance of the authorised repair network and report any concerns to management.
  6. Assist in resolving claim-related issues and provide guidance to the repair network.
  7. Support the Technical Department with other relevant duties as needed.

Qualifications:

  1. Level 3 qualification in Vehicle Maintenance and Repair
  2. Strong knowledge of automotive parts and diagnostic processes
  3. Excellent communication and customer service skills
  4. Ability to multitask, prioritise, and work independently
  5. Highly organised and detail-oriented
  6. Proficiency in Microsoft Office applications

Benefits:

  1. 23 days holiday plus bank holidays
  2. Monday to Friday, 9am-5pm (no weekends)
  3. Work-from-home flexibility
  4. Performance bonus scheme
  5. Employee Assistance Programme
  6. Life insurance coverage
  7. Discounts on vehicle servicing, MOTs, parts, and selected vehicle sales
  8. Access to flexible leasing schemes
  9. Pension plan