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Fluent German Customer Advisor
2 months ago
Position: German Customer Support Executive
We are excited to announce an opportunity for a German Customer Support Executive at a forward-thinking and expanding SME lender. This role is ideal for a personable and fluent German speaker who is eager to contribute to a supportive team environment.
About the Company: Northreach is a vibrant recruitment agency dedicated to connecting businesses with exceptional talent across various sectors, including cell & gene therapy, fintech, and digital innovation. Our commitment is to deliver a tailored recruitment experience while fostering a workplace culture that values equality, creativity, and professional development.
Key Responsibilities:
- Engage with business owners through inbound calls, providing clear and helpful responses to their inquiries.
- Oversee the customer service inbox to maintain high service standards.
- Utilize various enterprise technology platforms and proprietary solutions to manage applications and resolve customer queries.
- Address customer complaints effectively, ensuring satisfaction and resolution of issues.
Candidate Requirements:
- Proficiency in German is essential.
- Demonstrated adaptability, organization, and reliability.
- Exceptional communication skills, capable of interacting in both English and German via phone and email.
- A customer-centric approach to service.
- A sociable personality, eager to thrive in a positive company culture.
- A willingness to embrace challenges and opportunities for growth.
- Availability for an initial training period before transitioning to a hybrid work model.
What We Offer:
- Equity options in the company.
- Comprehensive private medical insurance.
- Employee Assistance Program for mental health support.
- Enhanced parental leave policies.
- A modern office environment.
- On-site gym facilities.
- Subsidized meal options.
- Allowances for late working hours.
- Regular wellness activities and team-building events.
We encourage interested candidates to submit their CVs. All applications will be handled with the highest level of confidentiality.
Northreach is committed to creating a diverse and inclusive workplace. We do not discriminate against any employee or applicant based on race, color, religion, sex, national origin, disability, or age. Our goal is to foster an environment that welcomes and values all individuals.
