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Senior Investigating Officer and Office Leader

3 months ago

London, Greater London, United Kingdom Ministry of Justice Full time

Senior Investigating Officer and Office Leader

SEO

Judicial Appointments & Conduct Ombudsman's Office

The Judicial Appointments & Conduct Ombudsman's Office (JACO) is seeking to fill the permanent position of SEO Senior Investigating Officer and Office Leader. This opportunity is available to all qualified individuals who meet the eligibility criteria outlined in the broader advertisement within Civil Service Jobs.

Location Options:

Successful candidates may choose to be stationed at one of the following locations:

  1. 102 Petty France, London
  2. 5 Wellington Place, Leeds (occasional travel between Leeds and London may be necessary)

To adapt to JACO's evolving operational requirements, all staff are expected to be present at their designated location (102 Petty France or 5 Wellington Place Leeds) for a minimum of two days each week. This hybrid working model is not contractual, and staff may be requested to attend their base location more frequently.

Working Arrangements

At the Ministry of Justice (MoJ), we advocate for flexible working options, and this role allows for:

  • Full-time, part-time, or job-sharing opportunities
  • Flexible working hours
  • Adaptable working arrangements between base locations, MoJ Hubs, and home.

We actively encourage applications from diverse backgrounds and take pride in being an inclusive employer. For more information on our commitment to diversity and inclusion, please visit our website.

Compensation

New hires in the Civil Service will typically start at the minimum of the pay scale.

Current civil servants who successfully transition through an external recruitment process will receive the better of:

  • promotion terms or transfer terms, as applicable; or
  • pay on appointment arrangements (minimum of pay range)

About the Ministry of Justice (MoJ)

The MoJ is one of the largest government departments, employing over 90,000 individuals (including those in the Probation Service), with an annual budget of approximately £9.5 billion. Our services are utilized by millions across the UK, including at 500 courts and tribunals, and 133 prisons in England and Wales.

Overview of the Judicial Appointments & Conduct Ombudsman

The JACO Office is a small independent Arms-length Body (ALB), consisting of nine staff members who support the Ombudsman, Mr. Douglas Marshall, in fulfilling his statutory responsibilities. The office relies on the MoJ for funding and various services, including IT, accommodation, finance, and Data Protection Officer services, as outlined in a Memorandum of Understanding.

The JACO's statutory role involves reviewing and determining complaints regarding maladministration in:

  • The judicial appointments process, primarily concerning issues reviewed by the Judicial Appointments Commission (JAC).
  • The judicial conduct investigations process, which pertains to matters initially considered by the Judicial Conduct Investigations Office and may be referred for further evaluation by the Lord Chancellor and Lord Chief Justice. The JACO assesses the processes followed rather than determining misconduct.

Complaints to the JACO regarding the judicial appointments process can only be lodged by individuals who have applied for Judicial Office. Complaints about the judicial conduct investigation process can be made by both individuals who have previously raised concerns about a Judicial Office Holder or the Judicial Office Holder (or former Judicial Office Holder) whose conduct has been reviewed under the Judicial Conduct Rules.

The JACO also engages in discussions aimed at enhancing the processes within its remit. An annual report is submitted to Parliament, along with a six-monthly report to the Lord Chancellor and Lord Chief Justice detailing activities from April to September each year.

The JACO Office consists of two teams:

  • The Casework Analysis Team (CAT) handles the initial processing of correspondence and evaluates complaints to determine if they warrant further investigation. This team includes one HEO Investigating Officer and an Administrative Officer who supports the Office Manager.
  • The Investigating Team, comprising five HEO Investigating Officers, is managed by the Senior Investigating Officer/Office Leader. This team is responsible for investigating and providing guidance (including drafting reports) to the JACO on cases that have been flagged for potential upholding.

The other Joint Head of Office is an SEO Office Manager. The successful candidate will collaborate closely with the Office Manager and liaise with the Sponsorship Team and the Arms-length Bodies Centre of Excellence within the MoJ, ensuring timely responses to information requests.

The Investigating Team also engages in discussions regarding matters within the JACO's scope with relevant stakeholders and contributes to the JACO's annual and six-monthly reports.

Role Overview: Senior Investigating Officer and Office Leader

The primary responsibility is to lead the Investigating Team within the JACO Office and oversee complex investigations, ensuring the quality and consistency of advice provided to the JACO.

Key Responsibilities

The job holder will be expected to perform the following duties:

  • Lead investigations into the most intricate complaints, providing consistent and appropriate advice to the JACO, drafting reports that withstand scrutiny, and ensuring complainants are kept informed.
  • Ensure the consistency and appropriateness of advice given to the JACO regarding cases reviewed by HEO Investigating Officers.
  • Provide accurate and relevant advice to the JACO for the annual and six-monthly reports.
  • Offer appropriate guidance to the JACO in preparation for stakeholder discussions.
  • Liaise with the Sponsorship Team and the Arms-Length Body Centre of Excellence within the MoJ as necessary.
  • Ensure that information provided to stakeholders and individuals contacting the JACO Office is consistent and accessible.
  • Provide direct line management support for five HEO Investigating Officers, adhering to MoJ HR policies.
  • Ensure that the JACO and the JACO Office meet their obligations under the Memorandum of Understanding with the MoJ.
  • Review responses to case-related information requests under access legislation.
  • Promote awareness and understanding of the JACO's role and maintain effective business relationships with stakeholders.

Candidates from HMPPS should be aware that the MoJ has different employment conditions than HMPPS. It is the candidate's responsibility to understand the terms and conditions they will accept if successful.

Application Process

Candidates will be evaluated against the Civil Service success profiles framework.

Integrity of Application

It is essential that all evidence submitted as part of the application, including CVs, statements of suitability, and behavioral examples, is truthful and factually accurate.

Experience Requirements

Applicants will need to provide a work history during the application process to assess relevant experience, career history, and achievements pertinent to the role.

Behavioral Competencies

During the application process, candidates will be asked to provide examples demonstrating how they have met the following competencies:

  1. Making effective decisions
  2. Seeing the big picture
  3. Communicating and Influencing
  4. Leadership
  5. Managing a Quality Service

In the event of a high volume of applications, we will prioritize candidates based on the lead competency of Making Effective Decisions. Successful candidates will then be invited for an interview.