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Housing Support Specialist

1 month ago

Greenford, Greater London, United Kingdom Adecco UK Limited Full time
Housing Assistant Job Description

Adecco UK Limited is seeking a skilled Housing Assistant to join our team. As a Housing Assistant, you will provide exceptional customer service and support to residents across various tenures, ensuring a high level of satisfaction and resolving issues efficiently.

Key Responsibilities:
  • Provide a knowledgeable and professional first point of contact for housing services, responding to customer enquiries and requests via phone, email, and in-person.
  • Support residents with a range of tenancy-related issues, offering guidance and advice to resolve problems promptly.
  • Manage office administrative tasks, including document management, as directed by the Neighbourhood Team Leader or Head of Service.
  • Process key returns, liaise with the Voids Team, and monitor property rent accounts to ensure accurate records and timely payments.
  • Assist in resolving benefit queries by collaborating with the Housing Benefit Team.
  • Liaise with Neighbourhood Team Leaders to ensure cheques are recorded and processed correctly.
  • Compile and coordinate statistical data for Neighbourhood Team Leaders and Managers.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to develop and maintain a good working knowledge of housing services and procedures.
  • Proficiency in Microsoft packages, including Word and Excel, for producing written information and analysing data.
  • Able to manage and maintain records, files, and other documentation accurately.
  • Public Sector experience is desirable.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy