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IT Support Specialist

2 months ago

London, Greater London, United Kingdom Proactive Appointments Full time

Job Summary:

We are seeking an experienced IT Support Analyst to join our team at Proactive Appointments. As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tablets, and printers, as well as a range of hardware and software applications.

Key Responsibilities:

  • Provide first and second-line support to users across both Mac and Windows technologies.
  • Install, configure, and troubleshoot Apple iOS devices.
  • Administer Active Directory users and groups.
  • Support Audio Visual and video conference technologies and hardware.
  • Install and manage anti-virus software and centralized deployment/management tools.
  • Configure and manage remote/secure access and VPN solutions.
  • Support WAN/LAN technologies.
  • Manage service desk call logging software.
  • Support Wi-Fi technologies.
  • Implement desktop imaging for Windows and Mac devices.
  • Manage email security and administration.
  • Administer Microsoft Office 365.
  • Support mobile telephony and MDM solutions.

Requirements:

  • Experience with Microsoft Windows versions 10.
  • Knowledge of Apple iOS installation, configuration, and troubleshooting.
  • Active Directory user and group administration skills.
  • Experience with Audio Visual and video conference technologies and hardware.
  • Anti-virus installation and centralized deployment/management tools experience.
  • Remote/secure access and VPN solutions configuration skills.
  • WAN/LAN technologies knowledge.
  • Service desk call logging software experience.
  • Wi-Fi technologies knowledge.
  • Desktop imaging experience.
  • Email management and security skills.
  • Microsoft Office 365 administration experience.
  • Mobile telephony and MDM solutions knowledge.

About Us:

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