Senior Client Relationship Manager
3 weeks ago
Are you a seasoned Client Relationship Manager with expertise in third-party logistics (3PL) and warehousing solutions? This role focuses on consumer goods, representing prominent brands within a leading Ecommerce warehousing and distribution firm.
About the Company:
The organization boasts a portfolio of significant brands across technology, healthcare, and pharmaceutical sectors, establishing itself as a true leader in the industry. With a compelling growth trajectory, this newly created position emphasizes client engagement while possessing a solid understanding of logistics and supply chain dynamics.
Key Responsibilities:
- Project Management: Oversee large-scale business introductions and critical client projects.
- Performance & Service Quality: Ensure adherence to service level agreements (SLAs), monitor key performance indicators (KPIs), and conduct satisfaction surveys.
- Change Control: Manage scope alterations during the critical pilot phase and as solutions evolve.
- Continuous Improvement: Identify and propose initiatives aimed at enhancing customer experience and reducing operational costs.
The Client Relationship Manager will possess the capability to extract actionable insights from data and prepare professional, business-oriented reports for senior management. Experience in project management and implementing physical distribution operations is essential, along with the ability to analyze results, identify variances from targets, and participate in client meetings as necessary.
Essential Attributes:
- Meticulous attention to detail and a systematic approach.
- Ability to work independently and manage time efficiently, meeting deadlines and achieving targets.
- Exceptional interpersonal skills for collaborating with diverse colleagues and clients; strong listening and questioning abilities.
- Proficient in identifying and converting new business opportunities.
- Responsive to inquiries, ensuring commitments are fulfilled and expectations are managed.
- Strong problem-solving skills with critical thinking capabilities.
This role presents an excellent opportunity for an experienced Client Relationship Manager seeking to join an innovative and forward-thinking organization that genuinely supports career advancement.
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