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Network Infrastructure Engineer
2 months ago
About the Role
We are seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join our dynamic team at Snaphunt. As a key member of our team, you will be responsible for providing technical support and services to our clients.
Key Responsibilities
- Be the primary point of contact for our clients, managing incoming requests, incidents, and requests from our help desk.
- Provide timely updates to clients on their cases, ensuring compliance with Service Level Agreements.
- Evaluate and escalate high-priority issues to management.
- Perform regular tasks in accordance with Service Desk procedures.
- Review daily priorities and take action to ensure results are achieved.
- Monitor the integrity and status of client sites, ensuring business requirements are met to the highest level.
- Install, test, maintain, and repair hardware and software.
- Document processes and log tickets for open work.
Technical Requirements
- Configure and implement cyber security standards, including GDPR.
- Implement and manage Office 365 Cloud services, including Email, SharePoint, Teams, and OneDrive.
- Maintain and install network infrastructure, including routers, switches, APs, DHCP, DNS, TCP/IP, firewalls, and VLANs.
- Collaborate with service providers to support clients.
- Follow industry best practices and processes.
- Manage Windows Server 2016, 2019, and 2022, including Group Policies and Security Policies.
- Administer and implement Azure services.
- Have a good understanding of Windows 10, Windows 11, and Mac operating systems.
- Familiarity with client builds and imaging.
- Strong customer support, written and verbal communication, and teamwork skills.
- Ability to problem-solve independently.
About Us
Snaphunt is a leading MSP provider catering to the needs of renowned companies. We are committed to delivering exceptional services and support to our clients.
