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Head of IT Operations
2 months ago
Job Title: Head of IT Service Delivery
About DTG Global
DTG Global is a leading organisation that is embarking on a significant transformation of its systems and processes to support continued business growth. This is a unique opportunity to make a substantial impact on the service delivery of the company's IT function.
Key Responsibilities:
- Transition Expertise: You will be responsible for managing IT service transitions, with a focus on delivering seamless change.
- Service Delivery: You will manage and oversee the day-to-day IT service delivery for the business, ensuring smooth coordination between internal teams and 3rd party suppliers.
- Service Levels & Performance: You will ensure that IT services are delivered effectively and that service level agreements (SLAs) are consistently met or exceeded.
- Integration & Improvement: You will lead the integration of IT services and develop service improvement plans to enhance overall performance.
- Performance Monitoring: You will regularly monitor and report on service performance metrics, identifying areas for continuous improvement.
- Team Development: You will play a key role in the development and upskilling of internal team members, fostering a culture of excellence.
About the Role
This is a fantastic opportunity to join an organisation at a pivotal moment in its growth, where your expertise will directly contribute to the business's future success. If you're ready to take on a challenging and rewarding role, we'd love to hear from you.
