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Oncology Appointment Scheduling Specialist
2 months ago
Position Overview
We are pleased to announce a permanent opportunity for a dedicated band 3 Oncology Appointment Scheduling Specialist to join our supportive team within the oncology and haematology day unit at our healthcare facility.
The role involves a commitment of hours per week, with the possibility of flexible scheduling across three days to accommodate service needs.
The successful candidate will take charge of coordinating intricate chemotherapy appointments utilizing the MOSAIQ electronic scheduling platform, engaging with patients, and providing essential administrative support.
Candidates should possess strong organizational skills, attention to detail, and a proactive mindset, along with excellent interpersonal abilities. Being a team player and a willingness to adapt to new IT systems is crucial. Familiarity with careflow EPR/MOSAIQ is advantageous but not mandatory, as comprehensive training will be provided. Exceptional communication skills are vital, as initial patient interactions will require a compassionate and empathetic approach.
Key Responsibilities
The Oncology and Haematology day unit is dedicated to delivering systemic anti-cancer treatments (chemotherapy and supportive therapies) for patients with various solid tumors and blood disorders. The appointee will collaborate with an experienced chemotherapy booking coordinator to arrange both new and follow-up chemotherapy appointments.
The primary responsibilities include:
- Coordinating complex chemotherapy appointments using the MOSAIQ electronic scheduling system.
- Engaging with patients to provide administrative assistance and support.
About Our Organization
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) stands as one of the largest acute Trusts in the UK, uniting a workforce of over 13,000 professionals and offering more than 100 clinical services across multiple sites. We serve a diverse population exceeding 500,000 individuals in South West England. Rated 'Good' overall by the CQC, our staff take pride in delivering exceptional care to the communities of Bristol, Weston, and beyond. As a forward-thinking, multi-award-winning Trust and a digital leader committed to enhancing patient care, our pioneering research and innovations are making a significant impact both locally and globally. Our facilities are strategically located, allowing for a blend of urban living and access to the beautiful countryside or coastal areas, with convenient access to the rich offerings of the South West. UHBW is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer, we actively strive for a diverse workforce that reflects the rich diversity of our local community at all levels, ensuring our services are tailored to meet the unique needs of individual patients and their families.
Job Responsibilities
For a comprehensive overview of the job description, main responsibilities, and person specification, please refer to the attached job description document.
Knowledge and Experience
Essential Qualifications
- Experience in clerical or administrative roles, including filing and reception duties.
- Proven ability to interact with the public, both over the phone and in person.
Desirable Qualifications
- Previous experience within the NHS.
- Familiarity with Patient Administration Systems.
Skills and Abilities
Essential Skills
- Polite and effective communication skills when engaging with individuals, both face-to-face and via phone.
- Ability to perform under pressure and meet deadlines while maintaining high accuracy standards.
- Capacity to work efficiently within a busy team, adapt to changes, and inspire others.
- Initiative to work independently when necessary.
- Confidence in managing challenging conversations with patients, relatives, and caregivers.
- Strong organizational skills.
- Proficient IT skills, including Microsoft Office applications.
- Keen attention to detail.
Desirable Skills
- Working knowledge of chemotherapy policies and procedures.
Qualifications and Training
Essential Qualifications
- GCSEs at grade C or above (or equivalent) in English Language and Mathematics.
- Business and Administration Level 3 NVQ or equivalent experience.
Aptitudes
Essential Attributes
- Supportive and respectful demeanor.
- Collaborative approach to teamwork.
- Innovative mindset.
