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Account Manager

2 months ago

Kettering, Northamptonshire, United Kingdom Seddon Boxes Full time
About the Role

Seddon Boxes, a family-owned packaging manufacturer, is seeking a result-orientated and adaptable individual to play a pivotal role in managing and growing existing customer accounts. As a Key Account Manager, you will be responsible for converting reactive enquiries into sales through effective follow-up procedures.

Key Responsibilities
  • Understand customer enquiries and convert them into a full specification and create an estimate for the customer.
  • Contact suppliers for quotations in order to produce an accurate estimate.
  • Own a project from cradle to grave (enquiry to delivery).
  • Raise production job tickets, sales, and purchase orders in accordance with procedures.
  • Manage customer orders, consulting with the production team and despatch to ensure the customer's required delivery dates are achieved.
  • Act as the main point of contact for customer accounts, playing a critical role in improving customer service levels.
  • Closely monitor order progress, managing customers' expectations at all times.
  • Collaborate closely with CAD to produce specifications and layouts that are suitable for the customer as well as being the most cost-effective for the business in order to maximise profits.
  • Manage customer complaints tactfully, working with production to identify the root cause and suitable corrective actions.
  • Respond promptly to new business enquiries alongside the Commercial Manager to grow overall sales turnover.
  • Meet clients as required, with support as needed.
  • Take part in business, commercial, and production meetings, offering positive contributions and ideas to improve efficiency and effectiveness.
  • Work with Senior Managers to input into company marketing strategy.
  • Assist in the purchase of goods for each order when necessary.
  • Record, cost, and manage projects and variations of the project as they change.
  • Manage multiple projects simultaneously, set priorities, identify, and address problems, meet deadlines, and stay within budget.
  • Understand procedures relating to certifications (e.g. FSC), acting as deputy in the absence of the head coordinator.
  • Respond to customer requests for compliance related information.
  • Cover office staff absence flexibly (Office Manager, Purchasing etc.).
Requirements
  • Intermediate level of Microsoft Excel essential.
  • Mathematically astute.
  • Experience producing estimates/quotations.
  • Experience of AG CAD advantageous - although the ability to read technical drawings is essential.
  • Relevant Project Management experience.
  • Initiative is an essential quality - to always go the extra mile to seek a customer's satisfaction.
  • Excellent time management and organisational skills.
  • Professionalism, confidence, and tact are essential.
  • Be able to work on their own initiative and under pressure.
  • Have a keen desire to meet, and exceed, company sales targets.
  • Elevated level of self-motivation, with the ability to work both independently and as part of a team.
  • Commercially astute.
  • Ability to use Microsoft Office, particularly Excel.
  • Experience of the packaging industry advantageous.