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Linen Porter

2 months ago

Emsworth, Hampshire, United Kingdom HOTELCARE Full time

Job Overview:

As a Linen Porter with HotelCare, you will be an integral part of our team, working together to provide exceptional linen management services to our guests. Your role will involve coordinating linen stock, responding to guest requests, and upholding the high standards of excellence that enhance our guests' satisfaction and enjoyment.

Key Responsibilities:

  • Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens to ensure seamless linen management.
  • Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment to ensure a safe working environment.
  • Ensure proper storage and manage linen inventory to optimize linen usage and reduce waste.
  • Provide exceptional guest assistance, addressing concerns promptly and respectfully to ensure guest satisfaction.
  • Collaborate with team members to achieve cleanliness goals and maintain a positive working environment.
  • Follow instructions from supervisors and managers regarding cleaning schedules and specific tasks to ensure efficient linen management.

Person Specification:

Experience:

  • Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is highly valued.
  • Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills and Knowledge:

  • Physical ability to lift, bend, and stand for extended periods.
  • Ability to work individually and as part of a team.
  • Strong time management skills.
  • Attention to detail.
  • Flexibility and willingness to learn.
  • A 'Can Do' attitude.
  • Adaptability to organisational needs.
  • Ability to prioritise and multi-task.
  • Capability to provide excellent customer service.
  • Self-motivation and accountability.
  • Ability to work confidentially and with integrity.
  • Ability to work under pressure and to follow instructions.
  • Awareness of safety regulations and compliance.

Flexibility:

  • You may be required to work different and/or additional hours of work and carry out additional reasonable tasks to meet the needs of the Company and their clients.