Linen Porter

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving 200+ hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. 

We offer a benefits package including

Up to 28 days paid holidays. A permanent job with flexible working hours. Free Lunch on duty (site dependant). Full on-site training. Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete). Career progression with the opportunity to undertake a HotelCare Apprenticeship. Automatic Enrolment into a workplace pension, after 3 months’ service. Recognition, incentives and awards.

Job Overview:
As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.

Job Description
Key Responsibilities

Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens. Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment. Ensure proper storage and manage linen inventory. Provide guest assistance respectfully, addressing concerns promptly. Collaborating with team members to achieve cleanliness goals and maintain a positive working environment. Following instructions from supervisors and managers regarding cleaning schedules and specific tasks. 

Person specification
Experience

Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory. Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills and knowledge

Physical ability to lift, bend, and stand for extended periods. The ability to work individually and as part of a team. Strong time management skills. Attention to detail. Flexibility and willingness to learn. A ‘Can Do’ attitude. Adaptability to organisational needs. Ability to prioritise and multi-task. Capability to provide excellent customer service. Self-motivation and accountability. Ability to work confidentially and with integrity. Ability to work under pressure and to follow instructions. Awareness of safety regulations and compliance. 

Flexibility

You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.

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