Front of House Team Leader

4 weeks ago


Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Title: Front of House Supervisor

Job Summary:

We are seeking a highly skilled and experienced Front of House Supervisor to join our team at the Celtic Manor Resort. As a Front of House Supervisor, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities:

  • Support and implement department standards to ensure excellent guest service
  • Lead and motivate the Front of House team to deliver outstanding results
  • Develop and implement training programs to enhance team skills and knowledge
  • Monitor and improve operational efficiency to maximize guest satisfaction
  • Collaborate with other departments to ensure seamless service delivery

Requirements:

  • Proven experience in a similar role, preferably in the hospitality industry
  • Excellent leadership and communication skills
  • Ability to work under pressure and prioritize tasks effectively
  • Knowledge of Opera or similar hospitality systems
  • Passion for delivering exceptional customer service

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A chance to work with a prestigious and award-winning resort

About Us:

The Celtic Manor Resort is a world-class destination for luxury escapes, business events, and golfing getaways. We pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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