Technical Services Manager
5 days ago
Job Title: Technical Services Manager
Location: Victoria Centre, Nottingham
Job Type: Full-time
Salary: £47,500 - £51,500 per annum
Job Description:
Role Overview:
To ensure the successful delivery of customer contracts within contractual guidelines and to manage the technical service team effectively, through target-driven performance requirements, structured review meetings, and close collaboration with the Account Manager to achieve overall efficiencies and profitability.
Key Responsibilities:
- Ensure adherence to ABM and client Health and Safety Policies and procedures, referring conflicts to the Account Manager as necessary.
- Update asset lists, schedules, and instruction sets on the computerized maintenance management system.
- Ensure supervisors plan labor, schedule tasks, and complete PPM & Reactive works effectively, both directly and through sub-contractors.
- Log and close reactive calls on the CMMS, utilizing supervisors and administration staff as required.
- Work to agreed quality systems, taking preventative and remedial actions as necessary, as outlined in the quality manual.
- Provide technical support to the team.
- Contribute to the appraisal of staff and suppliers.
- Identify cost-effective good working practices on site, including spares holding, bulk replacements, refurbishments, alternative suppliers, and maintenance regimes.
- Ensure best purchasing practices using the company's nominated suppliers.
- Maintain records of Risk Assessments, COSHH records, and safe methods of work on site.
- Ensure records are maintained in compliance with local and national legislation.
- Support the Account Manager in internal and external audits.
- Review work schedules regularly to ensure best value for money and efficient delivery of services to client requirements.
- Ensure correct staff and efficiency levels are maintained on site.
- Maintain administration procedures and records in line with company policy and industry associations (ISO 9001).
- Develop a close working relationship with the client Technical Manager.
- Regularly review and set targets for the engineering team.
- Appraise the engineering team.
- Hold and execute disciplinary hearings.
- Develop new business opportunities.
- Support the line manager.
- Act as Victoria Duty Manager on a rota basis.
Requirements:
• Proven successful working relationships with high-end service providers.
• Self-motivated with an eye for detail and a desire to deliver exceptional standards.
• Evidence of high-quality experience in Building Services.
• C&G/NVQ in mechanical or electrical discipline.
• Advanced knowledge of Building Management Systems.
• Sound level of administration and organizational skills.
• Commercial awareness.
• Strong communication skills.
• Strong influencing and motivational skills.
• IT skills – Intermediate/Advanced level.
• Working knowledge of Concept FSI Go.
• IOSH Managing Safely.
Desirable:
• 18th Edition IEE.
• NEBOSH General Certificate.
• City & Guilds Refrigerant, Safe Handling.
• Autocad experience.
• ACS/Gas Safe qualifications.
• Experience of working with a Shopping Centre/Retail environment.
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