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Group Reservations Specialist

2 months ago

London, Greater London, United Kingdom Antella Travel Recruitment Full time
Job Title: Groups Operations Spanish Speaker

We are seeking a highly skilled and experienced Groups Operations Spanish Speaker to join our team at Antella Travel Recruitment.

Job Summary:

The successful candidate will be responsible for managing group reservations, providing exceptional customer service, and building strong relationships with travel trade clients and suppliers.

Key Responsibilities:

  • Booking accommodation and ground services throughout the UK.
  • Answering queries and providing advice on various travel products and services.
  • Negotiating rates with suppliers including hotels, coaches, restaurants, guides and entertainment venues.
  • Building close working relationships with travel trade clients and suppliers.
  • Attending site inspections and preparing and attending Fam trips.
  • All Operating aspects of the tour to final invoicing.
  • Attending Trade shows and Exhibitions to represent the Company.

Requirements:

  • Previous DMC experience / Reservations or Reception experience within a Hotel.
  • Fluent Spanish speaker.
  • Exceptional Customer Service skills, looking to always exceed expectations.
  • High level of attention to detail and accuracy.
  • Strong planning and organisational skills.
  • Ability to work in a busy, fast-paced environment.

Working Hours: Monday to Friday - 09:30hrs - 18:00hrs

Please apply with your updated CV and a team member will be in contact with you.