Customer Service Representative

4 weeks ago

London, Greater London, United Kingdom TSB Banking Full time

Job Title: Customer Service Consultant

Function: Branch Banking

Location: Hammersmith

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary: £28,449 (£26,100 base, plus cash allowance of £2,349) and excellent benefits

We are looking for someone who is passionate about customer experience.

Key Responsibilities:

  • Help personal and business customers build confidence in using the different ways they can bank with TSB.
  • Show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
  • Build and deepen customer relationships by getting to know about them and their unique needs.
  • Respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer.
  • Go the extra mile and offer them financial support that might even change their lives.

Requirements:

  • Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
  • Have a flair for understanding what customers need and the best way to support them with their current and future goals.
  • Ability to help answer questions and sort out problems.
  • Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
  • Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

What We Offer:

  • Extra 9% of your salary (£2,349) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
  • Variable Pay Award (5%/£1,305 on target) based on company performance.
  • Fantastic company pension – TSB contributing up to 13%.
  • 25 days holidays (plus bank holidays).
  • Private Healthcare.

We are TSB. Life Made More. Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

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