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Customer Service and Incident Advisor Polish Speaking
2 months ago
A position has arisen for a full-time, Customer Service and Incident Advisor for a global brand in a dynamic and fast-paced environment.
The position is responsible for managing the order entry, cash process, and delivery of products to a range of commercial customers across the EMEA region, as well as dealing with technical emergencies and enquiries.
Key Responsibilities:
- Provide timely and efficient customer service, responding to customer enquiries and resolving issues in a professional manner.
- Manage customer orders from entry to billing, ensuring accurate and timely processing.
- Open, update, and manage tickets/cases in our system for each customer enquiry, liaising with other departments as necessary.
- Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries, and raising credits and debits as required.
Working Hours:
- Variable shifts, including early and late shifts, with a mix of office and remote working.
Requirements:
- Fluent to a business proficiency, both written and spoken, in Polish.
- Fluent to a business proficiency, both written and spoken, in one of the following languages: Italian, Spanish, German, Dutch, or French.
- Experience in customer services, with a strong focus on problem-solving and communication.
Venn Group is an equal opportunities employment business and employment agency, offering a range of benefits, including hybrid working, 33 days' holiday, and opportunities for internal progression.
