Customer Support Specialist

1 day ago


Newry, United Kingdom VANRATH Full time
Customer Support & Sales Admin Job Description

VANRATH is assisting with the recruitment of a Customer Support & Sales Admin for a major company that specializes in Supply, Distribution, and Manufacturing.

Job Summary:

This is a Full-time position, Monday to Friday (9.00am - 5.30pm), with a Permanent position in Newry. The salary is Fully Negotiable (£26,000 preferred) + a Fantastic Benefits package.

Key Responsibilities:
  • Monitor sales email inbox to ensure timely responses to customer inquiries.
  • Receive and process sales orders on the ERP system, verifying customer information and payment details.
  • Deal effectively and efficiently with customer requests and queries, including stock availability, delivery times, and notification of delays.
  • Impart technical and product information to customers, offering alternative product choices.
  • Deal with customer queries and complaints, providing proactive telesales support within the sales office.
  • Point of contact for sales representatives, receiving and processing orders, and dealing with sample requests.
  • Meet and greet in the office, dealing with trade enquiries, and working effectively with other departments.
  • Perform general office administrative duties and any other duties assigned.
The Ideal Candidate:

We are looking for an experienced individual with a similar role, working knowledge of Microsoft Windows and Office packages, and sales processes/order process and order fulfillment. Excellent communication and customer care skills are essential, with the ability to engage with customers face-to-face and via the telephone.

For further information on this vacancy or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.



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