Senior IT Support Engineer
3 weeks ago
Are you ready to enhance your career in the IT sector? We are seeking a skilled 3rd Line Engineer to contribute to our innovative team at Identify Solutions.
Technologies Involved:
- HPE server and SAN architectures
- Virtualization technologies including Hyper-V and VMware, alongside Windows Server and Desktop OS, and Office 365
- Security solutions from Sophos, HPE/Aruba networking, and managed backup systems such as Datto, Veeam, and Acronis
- Hosted VOIP services like Gamma Horizon
- LAN and WAN networking technologies
Key Duties:
- Deliver exceptional 3rd Tier technical assistance
- Effectively troubleshoot and resolve complex issues
- Maintain exemplary customer service standards
- Comply with service management and security protocols
- Document support activities and update client records meticulously
What We Offer:
- Flexible and hybrid working arrangements
- Comprehensive training programs fully funded
- Private healthcare benefits
Qualifications:
- Experience in a Managed Service Provider setting
- Proficient in Windows operating systems and Office 365
- Strong communication and networking capabilities
- Possession of a valid UK driving license
Preferred Qualifications:
- Relevant industry certifications (e.g., CompTIA A+, Microsoft certifications)
- Networking qualifications (e.g., Network+, CCNA)
- Familiarity with CyberEssentials, Mitel telephony, and project implementations
For further information, please submit your CV or apply directly through the job advertisement.
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