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Senior IT Support Engineer

2 months ago

Bridgend, Bridgend county borough, United Kingdom Identify Solutions Full time
Job Overview

Are you ready to elevate your career in IT? We are seeking a skilled 3rd Line Engineer to become a vital part of our organization at Identify Solutions.

Technologies You Will Engage With:

  • HPE server and SAN systems
  • Virtualization technologies such as Hyper-V and VMware, along with Windows Server and Desktop OS, and Office 365
  • Sophos security suite, HPE/Aruba networking, and managed backup solutions including Datto, Veeam, and Acronis
  • Hosted VOIP systems like Gamma Horizon
  • LAN and WAN networking technologies

Core Responsibilities:

  • Deliver exceptional 3rd Tier technical assistance
  • Effectively troubleshoot and resolve complex issues
  • Ensure a high standard of customer service
  • Comply with service management and security protocols
  • Document support activities and update customer records diligently

What We Offer:

  • Flexible and hybrid working arrangements
  • Comprehensive training programs fully funded
  • Private healthcare coverage

Qualifications:

  • Experience within a Managed Service Provider setting
  • Proficient in Windows OS and Office 365
  • Strong communication and networking capabilities
  • Possession of a valid UK driving license

Preferred Qualifications:

  • Relevant industry certifications (e.g., CompTIA A+, Microsoft certifications)
  • Networking qualifications (e.g., Network+, CCNA)
  • Familiarity with CyberEssentials, Mitel telephony, and project implementations

For further information, please submit your CV or apply directly through the job advertisement.