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Continuous Improvement Analyst
2 months ago
We are seeking a highly skilled Continuous Improvement Analyst to join our Customer Operations department at Volkswagen Financial Services (UK) LTD. As a key member of our team, you will play a vital role in driving business transformation and operational excellence across the organization.
Key Responsibilities- Facilitate the Root Cause Analysis (RCA) working group and the Change Management Forum to identify and implement process improvements.
- Oversee and coordinate the Innovation Station, an internal colleague idea scheme, to foster a culture of innovation and continuous improvement.
- Review end-to-end business processes and customer journeys to identify areas for improvement, using standardized Lean, Six Sigma, and Agile methodologies.
- Use data and heat mapping to identify suitable areas for process review and improvement.
- Conduct quick deep dives to determine the root cause of business issues and complaint drivers, leading to ideation and prioritized business cases.
- Support the Continuous Improvement Manager with various forums and working groups, such as Monthly Business Reviews and Root Cause Analysis Working Group.
- Proven track record of consulting, negotiating, and influencing without authority.
- Experience in balancing and managing multiple senior business stakeholders.
- Experience and qualification in Lean or Six Sigma (minimum of Green belt/1BC) preferred.
- Experience in coaching on Lean Principles and Stakeholder management/influencing preferred.
- Experience and qualification in Agile Scrum methodologies, Change Management, and Design Thinking Techniques desirable.
- Experience of Process mapping e.g. ARIS to BPMN 2.0 standard.
- High level of motivation, flexibility, drive, and personal commitment.
- Track record of driving results and exceeding expectations and targets.
- Obsessed with the customer and continuously looking to deliver exceptional customer experience and customer value.
- Enthusiastic about the use of technology and an ability to provide a communication 'bridge' between the business and technologists.
- A willingness to learn and develop new skills.
- Strong communication, interpersonal skills, and high energy.
- Ability to manage multiple priorities and deliverables at the same time.
- An understanding of the VWFS UK Ltd product portfolio and the behaviors of products desirable.
We are a leading provider of financial services, committed to making mobility easy and simple for our customers. Our mission is to be 'The Key to Mobility', and we strive to deliver exceptional customer experiences through innovative products and services.
We are passionate about employee development and offer ongoing support and training to help our people achieve their career aspirations. Whether you're looking to develop your current skillset or take on new challenges, we offer a range of opportunities for growth and development.
We are committed to being an inclusive employer and welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we strive to create an environment where everyone can be their 100% self.
