Customer Engagement Manager

4 hours ago


Bedford, Bedford, United Kingdom MarkJames Search Full time
Customer Engagement Manager

We are seeking a skilled Customer Engagement Manager to join our team at MarkJames Search. This role is pivotal in providing a real value-added service to our existing customer base, ensuring they get the best out of their investment in our company's solutions.

Key Responsibilities:
  • Develop and maintain strong relationships with customers to understand their business objectives and challenges.
  • Provide a high level of customer satisfaction by managing expectations and resolving issues in a timely manner.
  • Work closely with customers to develop Success Plans and regularly report on critical goals and key performance indicators.
  • Maintain a close awareness of customer landscapes, challenges, and bottlenecks, identifying potential issues and working with the wider business to take timely and effective action.
  • Experience of digital transformation, preferably within a local government setting, and knowledge of low-code software implementation are highly desirable.
Requirements:
  • Customer-facing success, account, and/or project management experience with a focus on implementing SaaS solutions.
  • Ability to translate data into meaningful and actionable insights.
  • Full driving license and use of car.
  • Travel within the UK and occasionally to Europe and internationally may be required.

This role is business and customer driven and may require additional hours to be worked. If you are a natural relationship builder with a passion for delivering exceptional customer experiences, we would love to hear from you.



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