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Reception Supervisor

2 months ago

Cardiff, Cardiff, United Kingdom RBH Full time
About the Role

We are seeking a highly skilled and enthusiastic Reception Supervisor to join our team at Hotel Indigo Cardiff. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is unforgettable.

Key Responsibilities
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage guest room bookings and maintain accurate records.
  • Answer questions about hotel facilities, local transport, and attractions.
  • Liaise with housekeeping and maintenance teams to address guest complaints.
  • Stay up-to-date with training and development opportunities within RBH and IHG.
What We Offer
  • Discounted hotel room rates for you and your friends and family.
  • Discounts on food and drink.
  • Extra days holiday for your birthday.
  • Pension.
  • Free meals on duty, saving you over £1000 per year.
  • Discounts around the city exclusive to FOR Cardiff members.
  • 24-hour support line.
Our Culture

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If you require reasonable adjustments, please contact us.

We are passionate about creating great experiences, doing the right thing, and understanding people. We want someone who can bring individualism, creativity, and innovation to the role, while delivering exceptional results for our owners.