Product Specialist

2 weeks ago

Swindon, Swindon, United Kingdom Jaguar and Land Rover Full time
Job Title: Product Genius

We are seeking a highly skilled and motivated individual to join our team as a Product Genius at Grange Jaguar Land Rover Swindon. As a key member of our sales team, you will be responsible for delivering an exceptional guest experience and achieving sales targets.

Key Responsibilities:
  • Comply with all FCA requirements and operate within legislative guidelines at all times.
  • Continually develop knowledge relating to market trends and products in a proactive manner and in line with appropriate internal and external training opportunities.
  • Complete Guest Experience Foundation training as part of a probationary period, achieving at least the company's minimum training pass standard.
  • Maintain quality brand standards of dress, attitude, guest care, honesty and health and safety in order to portray a professional image to guests at all times.
  • Deal professionally with guests from initial contact to satisfactory completion of sale, including vehicle hand-over and follow up as per brand standards, following a structured process and enabling set levels of profit to be achieved.
  • Utilise and uphold the department's defined working systems, procedures and standards (including legal requirements, etc.) to ensure accuracy of paperwork and security of cash, cheques, vehicles and other company resources.
Requirements:
  • Full UK Driving Licence or equivalent
  • Computer literate, including Microsoft Office
  • Possess outstanding customer/guest service skills with the ability to handle conflicting demands
  • Proven sales skills with a track record of sales achievement
  • Have an understanding of database management and excellent administrative skills
  • Possess excellent communication, organisation and interpersonal skills
  • Passion and ability to deliver an outstanding guest experience
  • Enthusiastic, friendly and helpful
  • Respectful and courteous to guests and colleagues
  • Honest with high levels of integrity and drive to succeed
What We Offer:
  • Salary – £20,000 Basic (plus OTE with the company's bonus and commission scheme)
  • 31 Days Paid Annual Leave (Including Bank Holidays)
  • Preferential rates for servicing, MOTs and parts
  • Fantastic discounts on vehicles sales
  • Access to a vehicle Flexi-lease affinity scheme through SOGO www.sogomobility.co.uk
  • Pension scheme
  • Life Insurance Benefit
  • Cycle To Work Scheme
  • Associate Award Events
  • Length of Service Recognition Scheme
  • Associate Assistance Programme (AAP) - Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts.

This is a full-time permanent position: Monday to Friday with one day off in the week (08:30 - 17:00), Saturday (09:00 - 17:00) and Sundays (10:00 - 16:00) on a rota basis of 1 in 2.

This job offer will be subject to Basic DBS Certificate Disclosure and an adverse financial background check.

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