Technical Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Total Training Provision Full time
Job Title: Technical Support Apprentice

At Total Training Provision, we are seeking a highly motivated and detail-oriented Technical Support Apprentice to join our team. As a Technical Support Apprentice, you will play a critical role in providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:
  • Provide timely and accurate technical support to customers via phone, email, and chat.
  • Triage, investigate, and resolve technical support requests in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
  • Develop and maintain knowledge of our products and services to provide expert-level support.
  • Meet or exceed performance metrics and service level agreements.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and technical skills, with a willingness to learn and adapt to new technologies.
  • Professionalism, teamwork, and a customer-centric approach.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, please submit your application.



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