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Retail Operations Manager

2 months ago

London, Greater London, United Kingdom Pat McGrath Cosmetics Full time
About the Role

We are seeking a highly skilled and experienced Deputy Business Manager to join our team at Pat McGrath Cosmetics. As a key member of our retail operations team, you will play a critical role in driving sales growth, ensuring excellent customer service, and maintaining high customer satisfaction levels.

Key Responsibilities
  • Assisting the Business Manager: Support the Business Manager in driving the day-to-day performance of the counter, maximizing daily/weekly/monthly and yearly sales, setting goals and objectives, aiding in sales strategies, assisting with employee relations and performance management.
  • Sales and Customer Service: Drive sales growth, ensuring excellent customer service, maintaining high customer satisfaction levels, analyzing trading patterns, KPIs, sales figures to identify business opportunities, and identifying granular opportunities in store to grow the business and the client base.
  • Team Management: Own the staff scheduling and holiday requests within deadlines set, supervise, coach, and develop team as needed.
  • Operations and Logistics: Oversee store operations, including stock management, visual merchandising, and health and safety.
  • Performance Analysis: Analyze sales data, identify trends, and implement actions to best improve performance, consistently leading by example in executing first-class customer service.
  • Compliance and Risk Management: Ensure compliance with company policies, procedures, and legal requirements.
  • Deputizing for the Business Manager: Acting as the primary point of contact for the staff in the Business Manager's absence.
  • Reporting and Analysis: Provide reports as needed to the Business Manager and other stakeholders on sales, customer service, and operational performance, ensuring all admin tasks are completed within set deadlines.
  • Brand Representation: Ensure staff adherence to company policies, grooming/styling, and representation, maintaining impeccable visual merchandising standards, counter cleanliness, and hygiene standards.
  • Communication: Ensure all customer inquiries have been addressed, ensuring internal and external communication is on brand and brings positive awareness, consistently providing feedback and coaching to the team, ensuring a transparent and positive work culture.
Requirements
  • Strong Leadership Skills: Proven ability to lead, motivate, inspire, and manage a team.
  • Excellent Communication Skills: Effective and constructive communication, written and verbal.
  • Analytical and Problem-Solving Skills: Ability to analyze sales data, identify trends, and implement solutions.
  • Strong understanding of retail operations, sales, and profitability, especially in the Beauty Industry: A customer-focused and passionate approach to delivering service.
  • Minimum of 1 year past experience as a retail assistant manager or deputy business manager: A minimum of 3 years working in a fast-paced retail environment, especially a department store.
  • Proven track record of achieving sales targets and driving business growth: Excellent relationship building with stakeholders, colleagues, and external partners.
  • Ability to adapt to changing circumstances, priorities, and deadlines: Ability to prioritize tasks, manage multiple projects, and maintain excellent attention to detail.
  • Resilience and Emotional Intelligence: Ability to handle pressure, remain calm, and maintain a positive attitude.
  • Understanding of the retail industry, including trends, challenges, and opportunities: Time Management: Ability to manage time effectively, oversee schedules, and pivot as needed.
  • Integrity and Professionalism: Demonstrate integrity, professionalism, and strong work ethic.