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Vision Care Coordinator

2 months ago

Beckenham, Greater London, United Kingdom Bayfields Opticians and Audiologists Full time £24,107

Job Summary:

We are seeking an experienced Optical Assistant to join our team at Bayfields Opticians and Audiologists. As an integral member of our team, you will provide exceptional customer service and support to our clients, working closely with our Optometrists and Dispensing Opticians to deliver obsessively great service.

Key Responsibilities:

  • Provide a warm and welcoming experience for our clients, greeting them in person or over the phone with a smile.
  • Listen and understand the needs of our clients, taking ownership of their queries and providing solutions.
  • Work closely with our Optometrists and Dispensing Opticians to determine the best solutions for our clients.
  • Focus on delivering exceptional customer service at every step in the Bayfields client journey.

Requirements:

  • Excellent communication and listening skills, with the ability to build strong relationships with team members, peers, and clients.
  • Excellent IT skills, with the ability to navigate our systems and software.
  • Experience in a similar role, with a proven track record of delivering exceptional customer service.

What We Offer:

  • A competitive salary of £24,107.20 per annum.
  • 4 weeks holiday plus an additional day's holiday for your birthday.
  • A company pension scheme.
  • Simply Health Medical Healthcare.
  • Cycle to Work Scheme.
  • Staff discounts, including an annual £350 voucher to spend on a pair of glasses or sunglasses after your probation.
  • Friends and family discounts on eye-tests, glasses, sunglasses, and hearing tests.

About Us:

Bayfields Opticians and Audiologists is an independent business, committed to delivering exceptional service to our clients. We have the latest diagnostic equipment, technological advances in contact lenses, spectacle lenses, and frames, and the latest fashions. We are passionate about the services we provide, and we want our Optical Assistant to share our passion and commitment to excellence.