Automotive Workshop Manager
3 days ago
Job Summary:
The John Clark Motor Group is seeking an experienced and qualified Workshop Controller to oversee the smooth operation of our Edinburgh workshop. As a key member of our service team, you will be responsible for controlling the workshop workload, liaising between the workshop and Service Advisors, and ensuring excellent customer service.
Key Responsibilities:
- Manage the efficient allocation of workshop resources to meet customer demand and achieve business targets.
- Develop and implement strategies to increase technician productivity, efficiency, and utilization of hours.
- Collaborate with Service Advisors to identify and upsell additional work opportunities, driving revenue growth and meeting agreed targets.
- Maintain effective communication with stakeholders throughout the service process, ensuring seamless customer experiences.
Requirements:
- Proven leadership skills and ability to motivate a team.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Strong analytical and problem-solving skills, with the ability to adapt to changing priorities.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
- A competitive salary and bonus structure, reflecting your value to the business.
- A comprehensive benefits package, including a generous holiday allowance and contributory pension scheme.
- Opportunities for career development and professional growth, with access to industry-leading training and development programs.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
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