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Operations Oversight Manager
2 months ago
Job Title: Operations Oversight Manager
Job Type: Full-Time, Monday – Friday
About MB&G Insurance
MB&G Insurance is a well-established insurance company with a team of specialists in each department. We are now looking for an experienced Operations Oversight Manager to help drive the business forward.
The company has seen significant growth over the last five years, with a 400% increase in claims throughput due to technology developments, resource structure, and change management. This has allowed us to partner with some of the UK's biggest household names within a range of specialist sectors.
The emphasis has now moved from data processing and management to enhancing the customer experience. This means developing a culture that ensures customers receive a fair outcome, in line with the Financial Conduct Authority (FCA) and Customer Duty requirements.
The successful candidate will have worked in a hands-on management role and have good practical insurance knowledge and financial understanding.
Your Profile
The ideal candidate will be data-driven, analytical, and financially literate with excellent attention to detail and good people skills. They will also be able to communicate and present data to the team.
Key responsibilities include:
- Insurance knowledge and regulatory background are essential.
- Financial and commercial literacy with the ability to understand financial data and reports to inform business decisions.
- A customer service champion, experienced in leading a culture of service quality while ensuring cost-effectiveness for customers and shareholders.
- Strong commercial acumen, with some experience or knowledge of pricing and commercial modeling to support business decisions.
Benefits
Competitive package in line with industry standards, including private healthcare.
