Data Compliance Officer

15 hours ago


Ipswich, Suffolk, United Kingdom Reed Full time
Quality Monitoring Officer

We are seeking a Quality Monitoring Officer to join our Business Support and Operations Department. This role is pivotal in delivering independent, objective, and consistent measurement of quality standards. You will be investigating internally identified errors and potential errors that could have financial or reputational implications. Upholding and enforcing quality standards, ensuring compliance with the FCA's Consumer Duty, and securing good customer outcomes are at the heart of this position.

Key Responsibilities:
  • Conduct thorough and independent quality assessments to measure adherence to set standards.
  • Investigate errors and potential errors with financial or reputational implications.
  • Review and provide oversight of customer accounts to ensure correct outcomes.
  • Uphold and enforce quality standards as defined by the business and its clients.
  • Ensure the FCA's Consumer Duty and good customer outcomes are the overriding consideration across the business.
Requirements:
  • Excellent communication skills – both written and verbal, across all levels of the business and with client contacts.
  • Keen attention to detail with the ability to present clear and accurate data.
  • Flexible and adaptable in attitude and approach.
  • Effective team member qualities – cooperative, mentoring, counselling, and supportive.
  • Competent in MS Excel, including formulae, pivot tables, and data analysis for MI purposes.
  • Background in financial services or insurance is advantageous.
Benefits:
  • 25 days annual leave.
  • Life assurance x2 salary.
  • Pension scheme with company matching contribution up to 5%.
  • Employee Assistance Programme.
  • Recognition Scheme and on-site Counsellor.
  • Private, locked Bike store and free beverages.


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