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Digital Support Specialist

2 months ago

Salford, Salford, United Kingdom Bupa Full time
{"Job Title: Digital Support Specialist

Job Summary:
We are seeking a skilled Digital Support Specialist to join our team at Bupa. As a key member of our digital support functions, you will play a vital role in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.

Key Responsibilities:

* Provide technical support to customers via phone, email, and webchat
* Investigate and resolve customer complaints and issues
* Educate customers on how to use their digital insurance technology and its functionality
* Collaborate with the team to achieve targets and improve customer satisfaction

Requirements:

* Good computer literacy and a passion for digital services
* Excellent customer service skills
* Ability to tailor your approach to each customer through effective conversation and listening skills
* Time management skills and the ability to work quickly and accurately
* Strong team player

What We Offer:

* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Onsite gyms or local discounts where no onsite gym available
* Various other benefits and online discounts

About Bupa:

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Why Bupa?

We're a company that truly cares about our customers and our people. We're committed to making a positive impact on the world and we're looking for like-minded individuals to join our team.

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we'd love to hear from you.

How to Apply:

Please submit your application through our website. We look forward to hearing from you