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Customer Service Ambassador

2 months ago

Teddington, Greater London, United Kingdom DiverseJobsMatter Full time
About the Role

We are seeking a passionate and personable communicator to join our Telephone Engagement team as a Customer Service Ambassador. As a key member of our team, you will play a vital role in developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.

Key Responsibilities
  • Establish and maintain positive relationships with supporters through regular telephone contact
  • Utilize excellent verbal communication skills to influence and encourage others to support our mission
  • Meet and exceed income targets through effective relationship-building and financial support
  • Develop and implement strategies to improve supporter engagement and retention
  • Collaborate with the team to achieve shared goals and objectives
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Proficiency in data entry and IT systems
  • Flexibility to work varying hours, including evenings and weekends
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to make a meaningful difference in the lives of others

We particularly welcome applications from individuals with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds, as these groups are currently under-represented at our organization.