EU Account Manager
1 month ago
Spreetail is a leading ecommerce company that propels brands to increase their market share across the globe while improving operational costs. We are seeking a highly skilled EU Account Manager to join our team.
Key Responsibilities:- Client Onboarding and Training: Ensure seamless integration of clients into our logistics services.
- Relationship Management: Foster strong relationships with clients to drive satisfaction and retention.
- Issue Resolution & Troubleshooting: Proactively identify and resolve client issues to maintain high levels of satisfaction.
- Performance Monitoring and Reporting: Track and analyze client performance to inform business decisions.
- Contract and SLA Management: Manage client contracts and Service Level Agreements to ensure compliance and satisfaction.
- 2+ years of experience in customer success, account management, or logistics customer-facing operations.
- Experience in the 3PL, Ecommerce, Fulfillment, Retail industry is highly desirable.
- Bachelor's degree or equivalent experience in business, or related field.
- Exposure to global customers and an understanding of international markets is desirable.
- Fluent in English and Turkish.
We are an equal opportunity employer and welcome diverse backgrounds and perspectives. If you are passionate about ecommerce excellence and aligned with our values, we encourage you to apply.
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