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Freight Operations Manager
2 months ago
We are seeking a highly skilled Freight Team Leader to oversee the Control Tower team and ensure smooth operations. The ideal candidate will have a strong understanding of various transportation modes and be able to deliver exceptional customer service.
Key Responsibilities:- Prioritize customer service and foster strong relationships with clients.
- Display flexibility and collaboration within the department to maintain consistent and uninterrupted service.
- Lead and inspire cross-functional teams to deliver the best possible customer service.
- Work within a multifunctional team to provide comprehensive client solutions.
- Plan and arrange international consignments according to client specifications.
- Monitor the end-to-end process of consignment movements.
- Respond promptly and efficiently to all inquiries and communications.
- Ensure adherence to company Data Quality KPIs by providing accurate tracking information.
- Manage and report KPIs in line with current SLAs, ensuring accuracy and maintaining clear communication both internally and externally.
- Follow and administer client-defined operating procedures.
- Provide daily updates on deviations from the agreed transport plan.
- Manage relationships with suppliers, ensuring they meet service expectations, and liaise with the Product Manager when necessary.
- Act as the escalation point for both customers and team members in cases of service failures or challenges.
- Perform any additional duties as assigned by your supervisor.
- Identify cross-training needs within the team to ensure business continuity and support personal development.
- Manage and maintain control over relevant email inboxes.
- Complete monthly reports and meet deadlines for annual staff appraisals and progress reviews.
- Strong knowledge and understanding of various transportation modes (Air, Road, Sea, Courier) for inbound, outbound, and cross-trade shipments.
- Confident in delivering presentations and comfortable in client-facing roles.
- Excellent verbal and written communication skills.
- A professional and friendly telephone manner and customer service skills.
- Strong attention to detail.
- Calm, friendly, and professional demeanor, even under pressure.
- Ability to meet fixed deadlines and manage pressure effectively.
- Enthusiastic, flexible, and self-motivated with a proactive approach to work.
- Well-organized and able to collaborate closely with internal departments.
- Willingness to work flexible hours during busy periods.
Shift: Monday - Friday
Hours: 09:00 - 17:30
Salary: £30,000 - £35,000
Suitable candidates will be contacted within 24 hours.
