Business Manager

3 days ago

Cardiff, Cardiff, United Kingdom Seetec Business Technology Centre Full time
Job Role

We are seeking an experienced Business Manager to join our team at Seetec Business Technology Centre. As a Business Manager, you will be responsible for ensuring the efficient delivery of business operations and setting strategic goals for the future. You will identify opportunities for collaboration leading to performance improvement in own and others' contracts, assess current practices and procedures, and make recommendations for improvements. You will also manage all contracts within a pre-determined financial budget and manage Profit and Loss and monthly financial forecasting.

Key Responsibilities
  • Deliver all contracts within your center(s) and delivery of all contractually set KPI's across a range of metrics, including customer services standards, performance, financial, compliance, and quality.
  • Regularly review management information to identify emerging trends to proactively address potential risk areas across contracts.
  • Implement Performance Management metrics, identifying skills gaps, mentoring, and coaching staff.
  • Work with Quality and Compliance teams to ensure checks and controls are in place, which are regularly reviewed and are adhered to.
  • Develop and maintain relationships with external stakeholders, including central government agencies, local authorities, and other key customers, to enhance Seetec Pluss.
Skills and Experience

Essential

  • Extensive leadership and management experience.
  • GCSE or equivalent in English and Maths at Grade C or above.
  • Fully IT literate in using a range of Microsoft Office programmes, including 365 products and modern digital technologies.
  • Extensive experience of working in a target-driven environment.
  • Experience of delivering services to meet contractual and quality standards.

Desirable

  • Extensive knowledge of the employability industry.
  • Experience of working with people in 'advice & guidance' environments.
  • Recognised management or leadership qualifications – (Level 3 and above).
  • Full driving license.

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